Demystifying
Contact Center Analytics: What to Choose and When
Register Now!
Contact center analytics
are helping contact centers of all types and sizes rapidly identify
and solve their critical business issues. The adoption of contact
center analytics applications is projected to continue to grow
in 2011. But with so many different analytics tools available,
what technologies should you use to solve your problems and get
the results you expect most efficiently? This Webinar will explore
three of the most commonly evaluated and used contact center
analytics solutions – performance analytics, desktop analytics
and speech analytics - and provide you with a framework for successfully
implementing the best analytics tool for your environment.
Register to attend this
complimentary Webinar on Wednesday, December 2nd at 1PM ET /
10AM PT
presented by renowned analyst Aphrodite Brinsmead from Ovum (part
of the Datamonitor Group) and VPI, to learn:
-How contact center
analytics can help you rapidly identify and solve your critical
business and customer experience issues.
-Key contact center analytics trends and innovations.
-The pros, cons and best uses of performance analytics, desktop
analytics and speech analytics technologies.
-How to make the findings from analytics actionable in your organization.
-Best practices for using analytics to improve your quality assurance,
coaching and training.
Presented by Aphrodite Brinsmead, Analyst at Ovum,
and Patrick Botz, Vice President of Workforce Optimization at
VPI.
Date: December 2, 2010
Time: 1 pm ET /10 am PT
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