Attracting, Retaining & Engaging the Next-Generation Workforce:
The “Being” of Soul-Inspiring Leadership

Webinar Overview:

Within Part 1 of this webinar series, you were made aware that a Tsunami-sized labor and leadership crisis is cresting ashore – right at your Contact Center’s doorstep.

You were asked to consider how easy it is for you right now to attract and retain leadership bench strength that will propel you to thrive – not just survive. You confirmed it’s not easy.

Tomorrow’s environment will be exponentially worse. A double-whammy of demographics plus radically-shifting employee expectations is forcing businesses everywhere to face a new reality head-on.

And, you learned what forward-looking organizations already know. Namely, that the solution to this brewing revolution is to respond proactively to the growing demand for transformational leadership. Winning companies foster soul-inspiring leadership as the means to maximize human potential while building high-performance cultures.

Soul-inspiring leadership starts with you. It’s about your personal leadership, character and values. It’s about leadership that answers employees’ yearning for a compelling vision that sparks imaginations and promises contribution toward meaningful work – work that makes a positive difference in the world. It necessarily has little to do with title alone.

For, you must have long ago noticed that the moniker of CEO or Principal does not in and of itself command respect. At the same time, there exists many an individual of “lower” station on the organizational chart who garners a raft of inspired followers.

What is the “it” that generates this magical difference? Soul-inspiring leadership!

Yes, in these productive environments, generating exceptional profits and treating people right are not mutually exclusive; one flows from the other. The bottom-line impact of your actions is direct.

When you appreciate this fact, you also accept that even a fraction of employees performing at sub-optimal levels stifles innovation, reduces agility and returns unacceptable financials in the form of sales, revenue growth and market share. Not to mention the destructive effects of low morale read in skyrocketing healthcare claims and double-digit turnover as people exit to more congenial settings.

As if you need to prove the business case for soul-inspiring leadership!

Whether you’re an emerging or established leader, this session is for you. That is, if you are ready to deepen learning and take action on embodying the practices of soul-inspiring leadership. You may or may not have direct reports, but are in a position of influence – responsible for getting your results with and through others.

The main “requirement” is a strong commitment to expand your self-leadership and, through your personal model, to transform the workplace to one that unleashes people’s full potential while achieving bottom-line prosperity.

In this webinar, Leadership Coach Carol-Ann Hamilton will offer a call to action that ignites Contact Center participants to apply the contextual framework of the Soul-Inspiring Leadership Model to your environment.

This will be accomplished through a combination of eye-opening content, reflective exercises and examples under the umbrella of a business climate characterized by upheaval:

1) Self-Assessment using her Personal Leadership InventoryTM

2) Why Values Are Central to the Soul-Inspiring Leadership Model

3) The “Being” of Servant Leadership – Balance, Courage, Grace, Heart, Imagination, Knowing, Maturity, X-traordinary

As a result, you will walk away with:
As a result, you will walk away with:
- Enhanced understanding of your personal leadership strengths and developmental needs

-Ideas to transform how work is done – not just what gets worked upon

-Techniques to generate involvement that draws on the strengths of a diverse workforce

-Strategies to create an atmosphere of open communication, collaboration and shared vision – to result in higher team performance and satisfaction through relationships you build

In Addition - All Participants will receive:

-Free Access to the presenters after the webinar for inquiries.

-A copy of the presentation slides.

Who Should Attend?


This webinar is directed Directors, Managers, Supervisors, Team Leaders, Human Resources , Training & Development.

Course Leader:

Carol-Ann Hamilton

Carol-Ann Hamilton is the President of Changing Leadership, a Canadian coaching, consulting and facilitation organization. Prior to establishing her own company, Ms. Hamilton gained 25 years’ experience as an Organizational Development specialist in a variety of Fortune 500, entrepreneurial and consulting settings.

Organizations with such diverse backgrounds as insurance, banking, government and non-profit now draw upon her expertise in the areas of leadership and employee development, performance coaching, cultural transformation, team building, conflict resolution and implementation of leading-edge people practices. Amongst her many contributions, clients consistently report: improved leadership bench strength through skills development, increased productivity due to collaboration, impressive retention rates from successful new hire integration, and high employee satisfaction, even in consolidation and severance situations.

As a result, Carol-Ann has earned a reputation as an exceptional communicator, leader and coach who inspires and grows individuals plus teams to business and personal success. She regularly receives strong performance feedback on her coaching approach to facilitation, being particularly known for her talent to create safety while challenging participants to grow to their full potential. As one of her clients aptly summarizes: “I can honestly say that our sessions made a palpable difference to our people, to our company and to me personally. Thank you for your professionalism and dedication.”

Ms. Hamilton holds a B.A. and B. Ed. from the University of Toronto and is a certified master trainer of numerous marketplace programs. An active member at both local and national levels, she is a familiar presenter at the International Association of Facilitators and International Coach Federation Conferences in the U.S. and Canada. She also feels honoured to have facilitated retreats for such organizations as the Cambridge Association for the Mentally Handicapped and the Center for Spirituality at Work in Toronto, Canada.

Co-author of The A to Z Guide to Soul Inspiring Leadership (Epic Press: November 2003), she draws from her experiences in creating high performance workplaces and successful leaders – thus taking a traditional inspirational leadership message into the real world of actual workplaces with proven ideas that accomplish results. Readers find it a practical, how-to book full of wisdom that can be immediately applied.

Carol-Ann’s vision for corporate life is: “Transforming the workplace by inspiring leaders to inspire results”. She lives for the day when leaders will encourage people to bring their whole selves to work. Her hope for humanity is to make a difference, one person at a time, so that everyone is enthused to live with meaning and fulfillment.

Her personal motto says it all: “Encouraging Your Greatness!”