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Who
Should Attend?
ICCA offers events are targeted to all professionals
in the Contact Center Industry.
This includes Leadership (people
that have direct reports) and Frontline Staff (do not have direct
reports)
We also have events that are tailored to specific departments within
the Contact Center Industry such as Workforce Management, Quality
Assurance, Change Management, Training, Human Resources, etc
.
If you have any of these titles, then we have an event for you:
- Director
- Manager
-Team Manager
- Team Leader
- Supervisor
- Lead
- Coach
- Customer Service Representative (CSR)
- Collections Officer
- Inside Sales Representative/Key Account Managers
- Escalations Representative
- Retention Representative
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